Registration
You may search/browse for products, view product details, and add items to your basket without registering. However, registration is required to use some of the extra features and to place orders on this website.
Why Register?
If you register online, you can take advantage of the following features of this site:
- Status tracking information on recently placed orders
- Save shopping baskets for quick reordering
- Create favourites lists
- Easy checkout with saved addresses and payment methods
- View order status & tracking
- Shopping basket - log in from any computer, tablet, or smart phone device to see items in your shopping basket.
Your security and privacy are important to us. Our registration form is safe and secure. Review our Privacy Statement.
NOTE: If you are an existing offline customer, you must still register to place and view orders online the first time. You will be able to see all your orders under the order status & tracking regardless of whether you placed them by phone, email, or online once your first order has been placed on the web. When registering, we will match your details to your existing account based on the information you provide us on the registration page. Please note that the matching process may take additional time and if your order is placed after working hours or on the weekend/holiday, it may occur the next business day.
Log In
Once you are registered, log in to checkout and use some of the extra features of our website including: saved shopping baskets, favourites lists, order status & tracking, and scheduled orders etc.
Problems logging in?
- If you can't remember your username, you can request your username to be sent to the email address on your account.
- If you can't remember your password you can request your password to be reset.
My Account FAQs
Forgotten Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.
Related Links
If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.
Related Links
You may submit a request to update your invoice address by logging in and going to Addresses in My Account. Click on 'Request New Invoice Address', enter the new address and click 'Save'. Your request will then be handled by our customer service staff. Please note, the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.
Related Links
You may request a trade account when you register and place your first order on this site.
NOTE: Orders may be slightly delayed while business credit verification is performed.
You can also apply online.
Related Links
The following characters can be used when filling in forms.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
If you have more than one account you may change the account for your current order on the Order Information page under account selection. If you do not have more than one account you may request a new account when placing an order by selecting the option under the account selection on the Order Information page.
Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.