Technical Support
Log a product support enquiry with our team of in-house technical experts
Get the information you need.
If you have a technical query we can help. We offer free technical support to all account holders and customers. Where possible we can:
- Help you identify product alternatives
- Source additional technical data
- Give answers to your technical questions
Please be aware that we are unable to offer advice on product repair, installation or system planning.
Submit your details on the form below. We aim to respond within 48 hours, however some queries do require us to liaise with suppliers, in this case it can take a little longer to reply. Thank you for your patience
You are also welcome to contact us directly
Email technical support: productinfo@cpc.co.uk
Product Information FAQs
Q: Can I speak to someone about technical product information?
A:
This service is for Account holders and Customers only and due to the often complex nature of enquiries it would be appreciated if you could log this via our online form.
- Technical support: productinfo@cpc.co.uk
Q: Can I get help to find a product?
A:
- Email technical support: productinfo@cpc.co.uk
- Call our sales team: 03447 880088
Q: How do the search filters work?
A:
Check the box to filter by selected parameters then click “Apply”.
For parametric filters, the available filters will automatically update with each selection, however you still need to click “Apply” to see the updated product list that matches your filter selection.
You can disable the automatic update by unchecking the “Auto Apply filters” check box above the parametric boxes.
For more information visit the Searching for Products page.
Related Links
Q: What is an alternative item?
A:
- An exact alternative is functionally identical (same form, fit and function).
- An upgrade alternative is a product that has been improved by the same manufacturer.
- A suggested alternative is a product that is functionally similar with similar form and fit.
Q: I need a spare part but cannot find it on the website?
A:
Even if the product you need isn't listed in our search results, most likely we can get it. Use our Part Finder service and we will see if we can source it for you.
Q: What can I enter in the search box?
A:
See the Searching for Products section for more information.
Q: How do I select or search by product attributes?
A:
Simply type the product attributes alongside the product you need in the search box. For example, if you're searching for a drill with a power rating of 12V, type “12V drill” into the search box and click “Search”. The search results will then return all products relevant to the words you have typed in. Other product attributes can then be selected to narrow your results further.
Q: How do I compare products?
A:
On the search results page, you can select products for a side-by-side comparison to help aid your decision making. Simply use the “tick boxes” to check the products you want to compare and then click “Compare”. You can also select products for comparison from different search results screens by following these steps:
- Select your first order code or series of order codes on the first results page
- Click “Compare”
- On the compare screen, click the browser back button to go back to the previous results page
- Go to your second page of results
- Select the order code or series of order codes
- Click “Compare”
- These order codes will be added to the “Compare” screen for easy side-by-side comparison.
Q: What do the icons next to Order Code mean?
A:
- Click to access a datasheet on the manufacturer's website.
- Click to access the manual for this product.
- Click to view the product's application note.
- RoHS Compliant Item
- Click to view the catalog page.
- Click to open the MSDS on the manufacturer's website.
Q: What does the ‘RoHS Compliant’ icon mean?
A:
See the RoHS / Legislation section for more information.