Update Profile Information
Update profile information and general preferences
Help us better understand your needs. You can update your profile information in the Profile Information section under My Account. You can change the following information on this page:
- Title, First, and Last Name
- Email address used to send order notifications and information
(includes order confirmation, order delivery notification, and order invoicing) - Telephone number used to contact you about order problems
Note: your email may also be used to contact you about order problems in some circumstances - General preferences for: job role and product usage, email notifications and special offers, preferred contact method, and remember me status (to keep your shopping session from expiring)
My Account
Q: I have forgotten my password, can you help?
A:
Forgot Password
If you have forgotten your password, you can easily request your password to be reset.
Change password
If you remember your current password, simply log in and go to the My Account: Change password page and follow the instructions provided.
Related Links
Q: How can I retrieve my username?
A: If you have forgotten your username, you can easily request your username to be sent to the email address in your profile.
Related Links
Q: How do I change my delivery/invoice address?
A:You may submit a request to update your invoice address by logging in and going to Addresses in My Account. Click on ‘Request New Invoice Address’, enter the new address and click Save. Your request will then be handled by our customer service staff. Please note: the request for a new invoice address will not delay your orders being processed. Any orders you have placed will be invoiced to your former invoice address until we have reviewed and made the requested changes.
Related Links
Q: How do I set up a trade account?
A: You may request a trade account when you register and place your first order on this site.
NOTE: Orders may be slightly delayed while business credit verification is performed.
You can also apply online.
Related Links
Q: What characters can be used when filling in forms?
A: The following characters can be used when filling in forms.
- a-z, A-Z, 0-9
- All punctuations and most special characters except ‘|’ & ‘\’ (Note: fields such as post codes, phone numbers etc. will not accept special characters)
Q: How can I change my Account?
A: If you have more than one account you may change the account for your current order on the Order Information page under account selection. If you do not have more than one account you may request a new account when placing an order by selecting the option under the account selection on the Order Information page.
Q: I am already a customer. What do I need to do to order online?
A: Your account number does not automatically give you access to a web account; you need to create this by registering online. Registration is very quick and easy and once completed, you are free to place orders online. To register you will be asked to supply a few details and select your username and password, which will be your unique key to accessing the website. Your web account will allow you to update your details online, including your account number and preferences.