Return a Product
How to Return a Product
To successfully return an item to CPC please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. CPC's warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can also be found in the back of your catalogue.
Obtain an RMA number
You must obtain an RMA (Returns Material Authorisation) number before making any returns. To obtain an RMA number please complete the form below or contact Customer Services on 03447 880088 and provide the following information:
• Your CPC Account Number
• The Order Reference
• The Part Number(s) to be returned
• The reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return should be confirmed with Customer Services while obtaining an RMA number or your preferences highlighted on the form below - if we are unable to support your requested method we will contact you to arrange a suitable alternative