Checkout
Checking out is an easy 3 step process
- Fill in your order information
- Review the order
- Submit your order and receive confirmation
Order Information Page
Request / Link to Account
- First time new customers may select “I don’t need a trade account” or “Request new trade account”.
- For returning online customers your account number should be listed here and preselected
- For existing customers, if you do not see your account number or this is your first purchase online, please choose “Join an existing trade account” or if you want a new account created, you may choose “Request new trade account”
Account & Invoicing Type Selection
New customers select Request New Account. Existing Customers will have their account pre-selected. See more details under the Invoicing & Payment help.
Address Information
Enter your invoicing and delivery addresses. See Update Addresses help for information on storing and managing multiple addresses.
Payment Details
Enter your payment information here. See Update Payment Cards help for information on storing and managing multiple credit/debit cards.
Delivery Selection & Order Options
Please choose your preferred method of delivery and add any notes or instructions.
Order Preferences and Following Purchases
For customers who return to purchase frequently, you can set up and designate the default account, invoicing method, addresses, and delivery method to be used for your following purchases under the Order Preferences in My Account. See Update Order Preferences help for more details
Placing Orders
Q: What does it mean when a part is on backorder?
A:Occasionally, demand for certain products can lead to them being temporarily ‘out of stock’. However, if you still want this item we are happy to accept orders and despatch it once stock becomes available.
Q: Can I download or email my shopping basket?
A:Yes. At the bottom of your shopping basket you can select the option to download or Email your shopping basket. Choose a file name and location where you would like it to be saved and the complete shopping basket will be saved as a .csv file. Saved Shopping Baskets.
Q: How do I apply a voucher code to my order?
A: You can enter a voucher code on the shopping basket page. When you have entered a valid voucher code, press the “Apply” button and the shopping basket total should display the updated discounted total.
Related Links
Q: Can I save my shopping basket and complete my order later?
A:Yes. In the shopping basket, you can save your basket by entering the name of your choice in the Save shopping basket field, then click “Save shopping basket”. The saved shopping basket is then available in My Account.
Q: What are delivery instructions and order comments?
A:Delivery instructions and order comments let you attach information to your order. They will appear on correspondence regarding your order. As you checkout, the delivery page has a field named “Delivery Notes”, just enter your notes into this field.
Q: How do I receive a quote for a large order?
A:See the Quotes section for more information.
Q: Can I add notes to items in my shopping basket?
A:Yes. In the shopping basket, use the Line Notes field to enter information to help you or your staff. Line notes will appear on your paperwork. Keep in mind that line notes are only for use by you and your company internally.
Q: Do you have volume pricing?
A:See the Quotes section for more information.
Q: Do you offer Saturday delivery?
A: The only delivery we can offer is Standard Monday – Friday delivery.
Q: What are your delivery options?
A:Go to the Delivery Information page to view all our delivery options.
Q: Why can I only deliver to a IE address?
A: Due to additional exporting charges and safety or security measures, we must be contacted first (Email: internationalsales@cpc.co.uk) before we can export goods. This will enable us to check if delivery to your region is possible and to fully inform you of any charges and regulations applicable to your order.
Q: How long will my saved baskets be stored?
A: We'll store your saved baskets indefinitely as long as they've been accessed in the past 12 months. Baskets that have not been accessed in the past 12 months will be deleted automatically.
Q: What is the latest I can place my order for the same day despatch?
A: To get the same day despatch, orders must placed before 1pm, please do note however that we reserve the right to delay despatch for a number of reasons, including to perform any necessary credit or anti-fraud checks or procedures so please try to order as much in advance of the cutoff as possible
Q: How do I open a trade account?
A: See the Trade Account section for more information.
Q: I have no credit card, can I still buy from CPC?
A: Yes, visit our Trade Counter and pay by cash (Preston, UK), or alternatively email sales@cpc.co.uk or call us on to open a trade account or find out other payment methods that would suit you.
Q: Can I pay my account balance online?
A: Unfortunately there is currently no method for you to settle your account online. We are looking into this facility for future use.
Q: Can I order if I am on credit hold?
A: Yes. If you are on credit hold for being over your account “credit limit”, you can still place orders using a credit card. If you are on credit hold due to a “being on stop” (old invoices that are overdue), you must contact the credit control department on 03447 880000