How to Return a Product


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To successfully return an item to CPC please adhere to the following steps. Failure to follow these procedures may result in your return being rejected upon receipt. CPC’s warranty, returns policy and your rights under the Distance Selling Regulations are set out in our terms and conditions of sale which can also be found in the back of your catalogue

Obtain an RMA number

You must obtain an RMA (Returns Material Authorisation) number before making any returns. To obtain an RMA number please complete the form below or contact Customer Services on 03447 880088 and provide the following information:
  • Your CPC Account Number
  • The Order Reference
  • The Part Number(s) to be returned
  • The reason for returning the goods (including a full fault description if there is a problem with the product)
The method of return should be confirmed with Customer Services whilst obtaining an RMA number or your preferences highlighted on the form below - if we are unable to support your requested method we will contact you to arrange a suitable alternative

Return a product

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Please note we will only use these details for the purposes of contacting you in connection with your request.

Call and arrange an RMA

If you are unsure if your product is returnable or you simply wish to get immediate confirmation of an RMA you are of course welcome to contact us:

03447 880088 or email sales@cpc.co.uk

Returning a Product

Q: How do I return goods to CPC?
A: Please go to our online return a product request form to request a returns number (RMA). You will receive instructions on how to prepare your package for return once you receive the RMA.

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Q: What is the time restriction for returning a product?
A: The Company operates a 14 Day return policy. To be accepted for return on this basis, Goods should be returned for receipt by the Company within 14 Day's of despatch.
Any Goods returned after 14 Day's as ‘unwanted’ or ‘incorrectly ordered’ may be accepted at the discretion of the Company but will be subject to a minimum restocking fee of up to 30% of the invoice value of the Goods.
Q: I submitted an order with an error, how do I amend it?
A: If you notice an error on your order once it has been submitted, please call Sales on 03447 880088 as soon as possible.
As our online order processing is very efficient it may not be possible to amend your order before it is despatched, however by contacting us as soon as possible it gives us the greatest chance of catching it.